Ditto most other complaints -i spent 1.03 for trial of product (brighter teeth) i read the entire terms and conditions and i could not find anything that said i would be charged an additional 3.87 (still unclear as to what that is for) what i read on the web page that says "only 1.03 for shipping and handling" did not say anything about an additional 3.87 nor did i read it to say i had 5 days to return product if unsatisfied. The 1.03 came out of my account on august24th -as well as the 3.87. I called and spoke to katie id#225 on august 30th (6 days after the 1.03 was removed from my account to tell her i recieved the trial finally and that i did not even open the trial offer as it contained hypodermic syringes (no needle) but felt it a foolish thing to be sending through the mail. At this point she cut in and told me i was not eligible for a monetary refund as i did not return product in time. I told her i wasnt too worrried about the $1.03 but i did want to know what the 3.87 was for and further more i was well within the 14 day trial period - she told me i only had a five day trial period and said something about a processing fee - i then told her to make sure all dealings with bella brite were to be cancelled and i expected an email confirming such. We hung up. I foolishly thought i was done with that co. And was grateful i was only out $4.90. A few days later i was online and came across a site saying bella brite had scammed them out of almost 100.00! I immediately checked my bank acct and nothing was withdrawn from bella brite. I still had not received confirmation of cancellation so i called on sept 4th and insisted speaking to a manager (which took 35 minutes of wait time) i then spoke to someone who was supposed to be a supervisor and went by the name christina id#221 and needless to say it turned ugly - she told me i was not eligible for a refund and they would be keeping the 1.03 plus 3.87 and 78.41 for the trial tubes - after a long nasty conversation i told her i had taped all conversations with every call i had made to bella brite and if i did not receive some form of compensation for a product i never even opened i would be calling the bbb along with the attorney generals office and put bella brite on a scam site. At that point she said i could have an immidiate refund of 40.00 or return product and receive 60.00 refund. I conveyed to her i had long ago returned product but never received cancellation of any and everything to do with bella brite. What was curious to me was i had not at that point been charged the 78.41 but did not mention this to her. I told her i would call her back within 15 minutes to let her know what i wanted to do about the refund - keep in mind that very morning the 78.41 had not been removed from my acct.in that 15 minutes i called my automated bank service and boom!!! 78.41 gone. I called her back and told her i would be following through on what i said i would do - that the state i live in takes these matters seriously and i found it rather odd that while i was on the phone checking my acct is exactly when she took the money out! I was still within the 2 week trial and had returned product on august 30th and since i spent 13.28 to ship it back "return receipt requested" and had already
received confirmation they had indeed signed for it i was entitled to a full refund. She was ready to spit but pushed me to accept the immidiate 40.00 but i insisted i wanted any and all money they owed me minus the 13.28 i spent to ship it back rrr. I finally received a credit of 60.00 on 9/13. I wanted to share this with all of you because certain key words may help you get a refund as well and be tenacious. Do not let these rip-off artists keep your hard earned $!!! Demand to speak to supervisors -do not call unless you have half an hour or more to hang around on hold (fold laundry-read-etc) and make sure your ready to call your better business bureau - attorney generals office and use a rip-off site - the main thing is let them hear those words!!! Get names-times - id# and if you do return anything always always pay the extra for a return receipt requested!!! They have to sign for it and you have proof it got to them and when! And i learned most of all - buyer beware!!! Lastly ask your freinds and family to take a half hour or less to file a scam report - it only works if we work together - power in numbers or your just one person with one complaint and that gets us nowhere.in this economy every penny counts-we will all get through if we help each other!!!
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