Complaint / review text:
On July 5th, 2012 I had my first and last appointment with Dr. Mobaser of Silverlake Dental in Los Angeles, CA.
My father is a Dental Assistant, and suggested that I write to you.
I called the office a few days prior to tell them I think I needed my wisdom teeth removed because one kept getting infected and abscessed.
I went it for x-rays, consultation, and a cleaning. During the x-ray process I noticed that every certificate in the room was expired by many years. This was a red flag for me already, but I continued.
After the x-rays and consultation I was told that I needed a deep cleaning and 6 fillings. (Two are replacements for metal fillings that I had). He also told me he would suggest/refer me to get my wisdom teeth removed. I agreed to do this.
I agreed to do my lower mouth (two quadrants) of deep cleaning and 3 fillings, and schedule the other half at my next appointment.
This is where everything went downhill.
First, he asked me about my insurance (Blue Shield HMO) and made a complaint that HMO’s are not good and asked me about my personal employment history. I told him I work from home and he asked me if I made money, because he is worried about patients who work from home. Made me really uncomfortable.
As he was working on me he was yelling at and talking down to his assistant. Telling her that she was stupid and didn’t do things right. She was uncomfortable, just as I was the entire time. I couldn’t leave as he already numbed me.
After the work, came billing. He was going to charge me more for fillings than my policy stated (changed it after I told his receptionist) to the right price. He got upset with me and her and told us that he’s the dentist not the receptionist. To just pay and leave. I also asked her why he would give me a filling on my wisdom tooth (that he also said I should remove) and that it didn’t make sense, he argued with me about how it could spread to other teeth. I understand that, but can it really spread within a week or two? And why not use cheaper metal filling if it were to be removed soon anyways? His receptionist (whom I believe to be his wife) agreed with me and he got yet again upset. I left the office and went home to rest. I never wanted to go back to that office ever again, it was a nightmare. I called my insurance the next day to transfer to a new doctor and file a formal complaint with the office.
The next day I noticed that I couldn’t chew properly, there was horrible pain on one of the teeth he worked on. I remembered his receptionist said there will sensitivity for a few days after a deep cleaning. So I waited for the pain to go while taking pain relievers. As I looked in the mirror to see if there was any visible sign of anything I noticed that the other two teeth that he worked on (to replace the metal fillings) still had some metal left. He didn’t properly remove all of the metal. A few days later I got a really bad throat infection (probably caused by his instruments that the assistant kept dropping). This is where my dad alarmed me.
A 2 weeks passed and I still have pain. I can’t chew on one side so I was left to chew on the side where I have the wisdom tooth that gets infected and swollen. Today, the wisdom tooth has another abscess and is in so much pain that I can’t chew on either side now. I had to make an emergency appointment with my new Doctor, which I had to wait for because my insurance wouldn’t take in effect until August 1st.
3 weeks of pain, because of an irresponsible, unprofessional doctor.
Please, please, please, have someone research this. Have someone look at his certificates and permits that are expired. I wouldn’t be surprised if his assistant wasn’t licensed (because she had no idea what she was doing).
Now I am left with not only physical pain in my mouth, but also emotional and financial. I can’t eat. I can’t sleep. And I was sick for 2 weeks because of throat infection. My insurance only covers work once on a tooth, and because he didn’t do the job right the first time I have to pay twice for the same work, out of pocket. (Which is now more expensive).