I have dealt with Western Dental before, they tried to bill me and my husband twice once before, but on Sept 24,09 I went back because I was in complete pain and needed a tooth pulled. I first called to let them know I was coming and if it would take long because I was in so much pain, they said they would see me right away. Soon as I came into the office they ran my insurance and told me I was not insured, I should of ran then, but I was in so much pain that I stayed and called my insurance myself and they said of course you are insured and gave the phone to the receptionist. After verifying I was insured I sat there for at least 30 minutes, finally I was taken to the back to get x-rayed again. Which I thought was very weird because I already had x-rays on file there. I want to state that the X-Ray technician was very nice and helpful and after my x-rays she tried to get the lady in the front to take me to my exam because she knew how much pain I was in, but the lady never came for me so she took me herself and set me up. While I was waiting for the dentist to come I heard his voice come around the corner as one of the nurses was at her station he came up behind her and hugged her kissing her on her neck and said how are you today, not only was I disgusted I think the nurse was as well. When he finally came to me he asked what I was there for I told him I was in pain as he looked at my chart, he said ok and rubbed me with oral gel and walked away to the next client. I sat there for as long as I could stand and told the nurse can you please give me something for this pain. I sat there awhile longer when the dentist came to my station and looked at my x-rays and told me all the work I needed done. I told him I only wanted my tooth pulled, he asked me why? I needed to have a tooth capped, heavy cleaning, and my wisdom teeth pulled along with the extraction. He asked me to ask him questions. I said I had no questions he then starting asking himself questions about my needed procedures. I said look I only want the extraction done nothing else, finally the dentist gave me a shot I was feeling better. But before any procedures were done the receptionist came in with a pile of papers showing me all the ways I could pay for the other procedures. I told her I only want my tooth pulled and that it is nothing else. She kept on for several minutes telling me how I could easy pay my other procedures. I finally just stopped talking to her and looked away. The whole time the dentist was standing right there. He jerked opened my mouth and said this is probably going to hurt, and jerked my head up and down for several minutes, his instruments hit my other teeth, it was a horrible experience. I felt like he was really trying to hurt me because I would not get more procedures done. I was incredibly shaken during the whole thing and even after my hands would not stop shaking. I went to the front desk the receptionist could even tell something was wrong and even though the doctor has other patients he came to the front to see me before I left and was telling me again something about the pain I think, I really couldn't hear what he was saying, I was very upset. My tooth bleed for hours after I left and the pain was much greater then even the tooth pain was in the beginning. I woke up this morning with a bit of whiplash and allot of pain. I will never go back to Western Dental and I am only posting this so no one else will have to have this kind of experience. Take the time to find a real dentist don't settle for anything less.
0 comments