On August 28th, I went to Burlingame Verizon franchise store, located on Burlingame Avenue. Purchase an IPhONE 4.. What i have been told about the policy, "Yes, i could EXCHANGE the phone with in 14 days... But..."i cant return it"... Well, I understand! On Sept 2nd OR five days later, I change my mind to go back to the store and exchange the IPHONE 4 to IPHONE 4S... I went in, and they said.."I CANT EXCHANGE OR RETURN IT" OMG, OMG... I was pissed!!! I asked if any other way to do exchange, they still said, NO! Again, I asked if i can talk to the manager... They called the manager, and his answer was a NO! I can't"! Wtf with this stupid policy, I just can't believe they CAN'T give you any chance to do exchanges with in 14 days... It's totally UNFAIR / RUTHLESS!!! Is there any SOLUTIOn to this kind of RIdiculous policy? I still want to exchange my phone to IPHONE 4s!!! Please help!!!
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