I made reservations for a tour for Vatican museums on the same day I was planing to attend. After several attempts to book on-line and several attempts to call a representative from Viator, my reservation went through. I received confirmation e-mail stating:
Important Notices
You have a pending reservation for the tour or activity listed above. You will receive notification of your reservation by email within 12 hours, subject to availability. Alternatively, you can log into your account to check the status of your booking:
If I am booking for an event on the same day, it makes no sense to wait up to 12 hours to receive tickets. I made my own arrangements and requested a refund. Viator representative will not grant refund.
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