We recently booked a tour through Viator using H. Forbes charter service once in Freeport. The original web page (which has recently been changed) listed the tour as 6 hours in duration. Our oddyssey started with a late pick up of 10 am. Then we drove to our drivers house to pick up his phone and to a hotel to pick up other passengers. We got to Lucayan (an amazing beach by the way) only to be told we only had an hour to see both the caves and the beach. Frustrated and angry we attempted to ask our guide about what was stated on the web to which he replied that the tour only ever spent one hour at Lucayan.
From Lucayan we were taken to another beach where surprise we were ferried into a local restaurant. We originally were only given 1 hour at this location but our guide felt sorry for the situation and left us there an additional hour. We paid 100 dollars to spend 6 hours including transportation at Lucayan and ended up there for one hour. We attempted to get a refund from Viator only to have them offer us 10 out of 100 dollars for our "disappointment". They state the tour operator H. Forbes Charter Service says the tour operated as advertised. This is a lie. Don't use either service if you want to see Lucayan.
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