I received from a friend 2 indoor units for a mini split a/c because it was discontinued and he didn’t want to bother 2 look for the outside unit (Compressor). I searched online for the matching compressor, and their site came up. I called and they told me they will check for stock since it was discontinued. They came back to the phone and said they do have 1 in stock. I bought it and had it installed, and paid $1100. I also bought 2 grille cover for the inside unit for $300 since my friend gave it to me without them. When it came to turn on the units, the tech spend around 4 hours (which he still wants to charge me) and finally figured out that it was Not the right compressor for this indoor fans. After a few massages they called back and I explained the situation. They said that they have a record from my original call, they will check and get back to me. After trying a few times, the guy (not sure his name, but was told he’s the manager/owner) told me that unfortunately they lost a lot of recorded massages including mine (very convenient), and since he can’t know what I really ordered, he gives me 2 options: 1) He can sell me the matching indoor units for cost price of $980.2) He can have his men come, take back the installed unit and give me a full refund. When I ask what about the $1100 I spent to install the units, he said there is nothing he can do about it.
Please note that the main reason I installed this more expensive units, is because I got the fans for free, and I didn’t mind spending time and searching online for the matching compressor, otherwise I would’ve bought a window unit. My opinion is that they know very well that it was their error, they probably listen and possibly erased the phone call so they can dispute it. It is also very interesting that even after they claim that they have no records, therefore they can’t take responsibility, they still offered to have their technician remove the installed compressor and refund me the full amount. It don’t sound like the normal business practice from someone who doesn’t recognize your claim
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