Complaint / Review
Lane Furniture Industries
Consumer Report

This is Robert Edward Fisher. As you requested, I provided you with the additional information regarding my broken recliner

However, it has been over six weeks, and you have not responded.

Please repair my broken recliner, or provide me with a replacement immediately!

Cc: California Department of Consumer Affairs.

Robert Edward Fisher, MSW
[Personal Information Removed]

From: [Personal Information Removed]
To: [email protected]
Sent: 7/31 12:16: 04 P.M. Pacific Daylight Time
Subj: Re: FurnitureCrate Customer Service Inquiry

My name is Robert Edward Fisher. My visa card # is [Personal Information Removed]
*Your order# is240332 Line item is 05.
My order # is 019486195-1. My style# is 00002571. My cover# is168930. My color# is 30.
In addition to the Recliner warranty, I purchased a hardware warranty.

The recliner was delivered on 9/11 2011.

I live at [Personal Information Removed]

[Personal Information Removed]
cc: Calif Dept of Consumer Affairs.

By: Robert Edward Fisher

In a message dated 7/30 2:36: 41 P.M. Pacific Daylight Time, [email protected] writes:

Hi Robert, Thank you for your email inquiry regarding your order. I was unable to locate your order in our system using your name, email address and phone number. Can you please provide me with additional information such as an order number or customer ID so that I might be able to further assist you.

Thank you,

Kirsten

Customer Service Agent

US-Mattress.com

T. 1.800.455.1052 x 2273

F. 1.810.229.2388

E. [email protected]

We value your comments and experience with our company, so if you have a spare moment, please rate our customer service team at http://www.resellerratings.com/store/Mattress_USA. Be sure to reference my name.

Message for: Furniture Crate Customer Service

Name: Robert Fisher
[Personal Information Removed]
Message: Re: 019486195:2nd notice.

I Need repairs on the back of chair and foot rest.

1.) The back is broken and goes all the way down to the floor.

2.) the foot rest is broken and does not lift up.

I have a hardware warranty on chair delivered on 9/7.