Re: Mitch Simpson Motors, Cleveland GA (706-865-6500) [email protected]
After quite some time of searching for a truck, my husband and I found a 2005 F350 for sale by Mitch Simpson Motors. The website stated a “Complete Automotive Experience” and “Dedicated to Customer Satisfaction”. On the 2nd visit to view the truck, we decided to purchase it. We did sign the AS IS Warranty (assuming an inspection had been done considering this a dealership), handed them a check, and drove the 100 miles home on July 31. The very next day while trying to get to his 2nd job, the brakes locked up and nearly ran the truck off the road. My husband was stranded on the day after purchasing this truck. I called Mitch Simpson Motors but was too late. It closed 30 minutes earlier. So, I sent an email to the owner of the dealership. He has yet to even reply! But not to worry, he cashed the check as soon as possible! We called early the morning of August 2 and were basically told they would not do anything to help the situation because of the As Is Warranty. We literally hadn’t had the truck for more than 24 hours. So far the list of problems include: rear brake line was severed in 2 pieces, it needed both front calipers replaced, and new front brake pads. We could have been killed! I think this speaks volumes as to the nature of this dealership. It’s hard to stomach spending over $15000.00 on a vehicle that we couldn’t even drive less than 24 hours after purchase. I am very thankful my husband wasn’t hurt, didn’t hurt anyone else, and didn’t have our 2 small children with him as they were the night before. I am hoping by sharing our experience that others will be more informed as to how reputable this dealership actually is. Legally I guess the dealership did nothing wrong but morally it’s unacceptable. Had it been my company I would have made it right! I hope they sleep well at night knowing what they do to hard working families just trying to get by.
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