I am writing to express the issue that I recently had withyour company. I called in earlier thismonth to give my new credit card number and to pay the past due bill that wason my account. When I was talking to therepresentative she offered me to set up automatic bill payment again. I explained to her that I could not take thechance of a double payment coming out for this month and she assured me that nopayment would come out of my account until after 30 days. I told her that I had an important bill thatI needed to pay and I could not risk not being able to pay that bill. Once again she assured me that a paymentwould not be taken from my credit card until after 30 days. This morning I received a call from myinsurance company stating that my payment did not go through. I checked my account and I see a payment to Directvthat should not have been processed because it has not been 30 days. Now I have to find a way to pay my insurancebefore August 2nd or I will be dropped. This is an issue not only because I was givenwrong information but because I was arrested and released on an I-Bond and wasfinned and told by the judge that I had to have mandatory insurance before mynext court date. If I am dropped from myinsurance I could face up to three years in jail because of misinformationgiven to me by a representative of your company. I do not appreciate my freedom being put in jeopardybecause your representatives are not trained properly or because they may feelthat they do not need to be completely honest to the customers. Whatever the reason myself as the customer is left to suffer theconsequences of someone else’s actions and yet still have to remain in businesswith you all because of a two year contract. If I would have known that this is what I would be dealing with I wouldhave taken my business elsewhere. Thisis the second time that I have had an issue with DirecTv with a billingissue. Three years ago I called in toinquire about service and when I was told that I had to pay $300 for service Iexplained to the representative that I would need to call back because at thatmoment I did not have $300 to pay. Atthat point I decided to go with another provider and I received a call from acollection agency advising that I had a bill with Directv that needed to getpaid and that it was reflecting negatively on my credit report. I called in and explained my situation andthey saw that I had no receivers and that no one had turned on service in myhome but yet I was getting billed for service and the bill was over $100dollars. I am to this day still fightingto get that removed off of my credit because your company will not remove itwhen they have the proof in the records that I did not receive service. My fiancé choose to have your service in ourhome after I begged him not to and now look what has happened. Once again the customer is left to sufferfrom the mistakes of a representative that can go on messing up people’s accountsand have no repercussion to pay for it. Now because of a contract that did not state that we would receiveterrible customer service we are stuck paying you all for two years for servicewhen we no longer want to have any dealings with your company. When situations like this occur if you cannotaccommodate the customers need when the issue is the fault of your company youshould give them the option of going elsewhere especially since you cannot seemto correct the problem within the company. I have been on the telephone all morning trying to get this problemrectified and all I keep getting is “sorry” when that is just not enough whenmy freedom is on the line. A responsewith a reasonable resolution will be greatly appreciated.
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