I have been dealing with Score Sports for several years (since 2008) for team purchases with great satisfaction. Team purchases are conducted separately from the website.
In the past six months the sales rep I dealt with apparently left the company. Today I had the misfortune to deal with another rep. I emailed an order.in the shipping charge area I noted "0 based on internet offer".
I was sent an email that this did not apply to team orders. After several unsuccessful attempts to obtain a current cost (mine was from 2010) I was finally told it would be better if I use the Internet site... And pay the much higher uniform price. When I stated this fact to the salesperson and asked for a current price list I was told, "... I am sorry I could not be of more help, "
Score has changed. And not for the best.
STORY CONCLUSION:
Found out the other rep was the CFO. We worked together to resolve shipping... I agreed to pay shipping. I placed the order. Was contacted by a sales rep to confirm the order. That afternoon I received an order denial because I supposedly had an outstanding balance. After many emails back and forth, following is the summary I sent back to Score..
To Score Accounting to ensure my understanding:
Order in question placed 11 December: Let me make sure I have this correct.
30 June: The accounting department failed to charge credit card properly for entire order
March: The accounting department recognizes the error and billed for the accounting error
The accounting department never contacts me about the issue and begins charging me interest on the "account"
November: After 6 orders have been placed, processed, and received since the original accounting error the accounting department refuses to allow shipment of an order due to the outstanding account balance for an internal error in spite of this being the first contact on the balance.
Score Response:
That is correct. We did also mail a copy of the invoice back in June with the outstanding amount open once we found the error. As I had mentioned we had some turnover in our Accounts Receivable department and are now trying to catch up with some of these outstanding balances.
My purblic response:
REALLY... This is the way you treat your customers. (P.S. Out of good faith I paid the outstanding balance because I cannot access my 2009 credit card statements and felt it fair to pay if I truly owed the amount.)
I'm not looking for a refund. I just want others to understand the treatment they may be in for when dealing with this company!
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