I received a phone call on Sunday from USAGC, paid 600 EUR, two days later on Tuesday I sent an e-mail that I wish to withdraw my application and want a refund. Approximately 4 days later someone called me saying it cannot be cancelled and that only 250 EUR would be refunded.
To my question what happened to the remaining 350 EUR, I was told that this represented expenses for e-mail communication, application and a package with DVD that was sent. All of this in two days!
After I asked if she was joking, the lady started being aggressive, shouting to the phone like a mad woman so I put the phone down. Never in my life had I experienced anything like this.
Later on I received an e-mail that the money will be refunded after I send the package back. The amount was not specified, it could well be 1 EUR.
I asked certain gentleman for a help on MYUSAI.org who replied he would help me. A week later I wrote to him 3 times, only being ignored.in my frustration I decided to write to USAGC one more time saying that I don’t want the money back, I am sure I would not see it back anyway. I am sending the package back and expecting to be deleted from the database and asked for this to be confirmed by an e-mail or a phone call.
Few minutes later an e-mail was received that someone would get back to me within two working days. It is almost two weeks now and still nothing.
I decided to call Slovak Embassy in London as well as office in Slovakia and I was recommended to send me story to media. And this is what I will most likely do. And not only to Slovak media. If 600 EUR is worth of it to this company, so be it. At this very moment is a matter of principle. If I was told that 50 or max 100 EUR would be deducted, I would have not even questioned ‘why’. However 350 EUR for two days, for e-mails and a package that was worth no more than $10, that is ridiculous.
.. I am Slovak and warned them of my rather weak English and the fact that GC is for free, they ‘forgot’ to mention, too. Also, Slovak e-mail address which I am using solely for Slovak matters got bombarded with e-mails like, ‘you won $2,000 which were sent to your bank account, please confirm’... I have the e-mail address for good 12 years and never received similar e-mail from abroad. Where did they get my e-mail address from, I wonder...
.. I am an honest man and only exercised my rights to cancellation. I lost 600 EUR in two days plus postage to return the package and had to put up with aggression or ignoration. Now I hope that the money will be worth of it to them.
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