I ordered the acai berry product online. The company immediately took my money for shipping $3.97 but it took almost two weeks to receive the product by mail. The package I received was torn open and one of the bottles lid was loose and could be easily slipped on or off. I tried to call the company but got the phone recording that wait times could be more than 30 minutes and was informed that e-mail concerns are faster and I would receive help in two business days.
I e-mailed GNS and informed them that my package was received but was open and that I wanted to return it. I received a general e-mail back. From that generic e-mail I learned that I had to send another e-mail to a different address. I sent the second e-mail complaint and waited for a response. I finally received a reply back that said my first order that I did not recieve will result in another order being sent to me. I e-mailed agian and informed them that I did not want a second package I just wanted to return the procuct. To that e-mail I again received the "generic e-mail" that said I had to write to another address.
To make a long story short I received the second package on the 17th of February at 5 pm. I had to sign for the package, delivery confirmation. The package also states that I am not allowed to refuse or return to sender. Later that night I found that GNS had taken out 79.90 from my account that morning since my trial period was over. How can my trial period be over before I recieve the product? I sent numerous e-mails on the 17th of February to which none were responded to except the generic e-mail that states there was some problem and it will be handled.
I finally called the company and waited the 33 plus minutes to talk to a representative. I was on hold and transfered to 3 different people. I was told that I had to return the product at my expense to receive my $79.90 back. I was told that they did not receive any e-mails and that they were extending my trial period to March something. I told Steven, one of the managers that I am refusing to pay shipping twice on a product that I have never tried. He was very rude and kept interupting me, I asked to speak to another manager and he refused and said that was not happening and finally hung up on me. I have paid once for shipping and was charged for a product that they could not pay me to try.in order to get my money back I have to pay to return the product. Rip off!
Do not order from this company. They are quick to take your money but refuse to help you, listen to your complaints and read e-mails.
Upset in SC
Aiken, South Carolina
U.S.A.
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