I made ten phone calls from the lobby of my hotel in Kitchener-Waterloo, the calls lasting approximately 5 minutes each, and the bill on my credit card amounted to approximately $220. I phoned WiMacTel to complain and found myself in an absurd negotiation. The rep from the company initially offered a 10% refund. I replied that the bill was still exorbitant, so he offered 20%. I said that this was still ridiculous and half-seriously demanded 50%. He said, 'Okay', so I then said, 'Well, why don't you make it 75%?'. Without hesitation, he said that a 75% discount would be fine.
He then explained that the refund would arrive in the mail! I will believe it when I see it. This company seems like a good, old-fashioned telecommunications scam, like something from the 80s. I'm actually surprised that it is able to get away with these kinds of charges in this day and age, and I suspect it will have cleaned out its offices and disappeared off into the sunset before I see a red cent of my refund. They're giving me 75% back? Ya right.
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