See some of my email communications.
On May 14, at 2:24 PM,
Dear [Removed]
Your EntroPay username is [Removed]
Your account will be fully reactivated once we have received and reviewed the following:
- Proof of address, such as: a postal bank statement, a postal credit card statement, a mobile phone bill, an online utility bill or financial statement. Note: any verification document must have been issued in the last 90 days
Please follow the link below to upload the documents (each document should be uploaded as a separate file):
Https://secure2. Entropay.com/processes/uplogin/unprot/login. Do? Start=/processes/upuploadkycdocuments/prot/up_uploadkycdocuments_page1. Do
All documents are kept in a secure environment and are only available to senior security personnel.
We apologize for any inconvenience this may cause but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.
Kind Regards,
nicola
EntroPay Security Team
Dear [Removed]
Your EntroPay username is [Removed]
Please note that the document you have sent does not prove your address as it differs to the one held on your account. We are also still waiting for a copy of your card ending [Removed]
We apologize for any inconvenience this may cause but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.
Kind Regards,
Adam
EntroPay Security Team
Dear,
Your EntroPay username is.
Please note that in line with financial regulations we are required to look into all activity carried out on user accounts.
On occasions, we may have to decide whether an account is in good standing and as a result request personal and financial identification documentation.
As you know, we have restricted use of your account until we have we have received and reviewed the following documentation:
- Proof of address, such as: a postal bank statement, a postal credit card statement, a mobile phone bill, an online utility bill or financial statement. Note: any verification document must have been issued in the last 90 days
& Original Message
From:
To: EntroPay Support
Subject: Re: Entropay Documentation Request
I'm really unhappy and thinking about your legitimacy of your service. And I am surprise
Know that your still refusing to reactivate my account after send all the documents including. National I'd card, passport, card statement, credit copy and bank statement.
What else you expect from me?
Regards
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