Today my experience with EntroPay raise a HUGE question mark on this 'website' if there is a real company / staff behind this website or is it just some people sitting at home, collecting credit card and personal information from their visitors and waiting for the BIG catch to rip it off literary!
Please find below my experience today with this website
Today I joined EntroPay, entered my details and CC information in the registration wizard, few minutes later they sent me an email asking for a scanned copy of my photo ID, utility bill, my CC and a list of the merchant names I intend to use entro pay cards with
So I emailed them back that I have no problem what so ever in sending all of required information except for the utility bill as I don't have any with my name on it, yet I am ready to send them as a replacement a copy of my recent bank statement, which will include my name and address on it
A guy from entropay replied (that all what they need) is a proof of address so the bank statement will be just fine
So I sent them a copy of the bank statement... Later I found a reply asking me again for a copy of my photo id, CC and the (utility bill)!!! Which I've clearly mentioned from the start that I don't have!
So I tried to find a phone number to call them, but couldn't find any on their website, so I tried to see where they are located and found that they are located in Malta (based on their website Contact Us Info)... But the information in the company footer point that entropay belongs to a registered UK company!!!
So I emailed them asking them that I have no problem giving them whatever documents they need as long as they can verify their company information... Least to do is to send me their real phone number, address and registration number so that I can verify their company information especially after all the confusion I had with the misleading information on their website
BIG BOOM... My account (was suspended) moment after I requested them to send me their company phone and address... No more replies to my emails!!!
Even though virtual credit cards are really important especially with current rapidly increasing online threats... How can a person trust to send
- A scanned copy of photo ID
- A scanned copy of utility bill or bank statement
- A scanned copy of credit card
To 'invisible people'?!! Why would a legitimate company suspend my account (just because) I asked them to supply me with enough information to proof that they are a real company!!!
As a matter of fact here, I have no more interest in dealing with this company, yet I think it is my duty to pass my experience to others.
It is also my duty to warn everyone that since there is no company behind this website, then blame no one but yourself if you found strange charges on your next credit card statement or even worse!!
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