I saw an ad on TV and in magazines for Dermaperfect, and anti-aging, anti-wrinkle product. I went to the online site where it clearly states that this is a free trial and my only obligation was to pay $6.95 shipping and handling, which I did. I ordered the product on 4/3. When I received the product I read somewhere that I had inadvertently enter into a "membership" deal where I would have to pay $99.98 per month for automatic refills. I called the company on 4/10 and told them I wanted to opt out of any further shipments. I was told it would be taken care of and I disconnected the call. I just went online to look at this months credit card statement and there was a charge for $99.98 for Dermaperfect on 4/17! I immediately called the number on the statement and spoke to "customer care". I was told that I needed to have cancelled further shipments within 14 days. I had, I cancelled on the 10th and they billed my card on the 17th. I was then asked if I had sent the product back... To which I answered "no, no one told me I was supposed to do that!" I was told that it was in the "terms and conditions" online. Please remember this was a free trial! I was then told that if I sent the product back I could get a refund (like I'm going to believe that!). I asked to speak to a supervisor and was told she couldn't transfer the call... The supervisor only answered calls that came in on his line. So, I asked for his phone number and she said she couldn't give that out!
This is horrible. I went online and followed the link to the terms and conditions, and that link was in really tiny letters. Anyway, I followed the link and found that more than halfway through the mumbo-jumbo there was a section regarding the trial (and mind you this was a second link):
_{Trial Offer}_
{Trial Bottle Offer is designed to display the quality and effectiveness of the DermaPerfect® Anti-Aging Serum. This gives you the opportunity to try this remarkable program for just the cost of shipping and handling so you can come to a decision for yourself if this is the right product for you.
Upon ordering, you agree to pay $6.95 shipping and handling for the trial bottle as well as agree to enrollment in the Customer Preferred Program. If you are enjoying the product do nothing and in 14 days from the date of trial purchase you will be charged the low rate of $99.98 for the trial bottle you have recieved. Approximately 45 days from your initial trial order and every 30 days thereafter you will be sent another fresh 1 month supply of DermaPerfect® Anti-Aging Serum (1 bottle) and your credit card on file will be billed the Member's Discount rate price of just $99.98 per bottle with free shipping and handling. That is a savings of over 30% the regular price of a 1 month supply of DermaPerfect® Anti-Aging Serum.
Please remember that most customers see noticeable results after using this product consistently for at least 3 months.By being an exclusive member of our Customer Preferred Program, you will be entitled to receive special offers and promotions from us and our 3rd party partners that only our Customer Preferred Program members receive.
You are not obligated to remain in the program after you receive your Trial Bottle Offer of DermaPerfect® Anti-Aging Serum and you can cancel anytime within the 14 day trial period or anytime thereafter by contacting Customer Care.
To avoid being charged for your 30 day monthly supply, you must cancel your enrollment before your trial bottle period is over. You may cancel your enrollment by calling 1-800-976-2319 Monday thru Friday 9am-5pm Eastern Standard Time or contact our support department at [email protected].
Refund/Return Policy
You have 30 days to request a refund after you receive your order. Refunds are not given for trial bottles. Please contact Customer Care to initiate the return process. You will be refunded for each unopened unit you send back to us only. You will need to send in the unopened unit back to the address provided below. Upon receipt you will receive a refund of purchase price minus shipping and handling and a 35% restocking fee. Refused or returned packages that are sent to us without prior approval from Customer Care are not eligible for a refund.
Return Address
Returns Department
C/O DermaPerfect®
317 W. Quail Trax Place
Murray, UT. 84107 }
As you can see, the original ad was terribly misleading! And how are you supposed to return an unopened product when you ordered it as a TRIAL!
I am madder than a wet hen!
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