I ordered a part from D&J Small engines. They said the part would be in at the end of the week. This was for a lawnmower and it was spring, so time was of essence. The part never came in. When asked why and when they didn't know but when it came in they would call me. I told them that I was going else where for the part. This prompted a return phone call from D&J Small Engines saying it would be shipped a month after the ordered date. I wanted my money back. They wouldn't refund my money. I had to overnight the part directly from Toro. So, I paid twice plus shipping fee's. All this time D&J claimed that Toro did not have the part and they were ordering directly from Toro. I found out later that it was not Toro they were ordering from but a distributor. I reported this to the BBB, and they said that the Business did everything it could (a lie) to resolve the situation.in other words, the business gets to keep it's A rating and I get nothing. Watch 20/20 ABC scam alert on the BBB, and learned that the BBB is running a Protection Scam for Business and using extortion to extract money from honest businesses. With the BBB protection, no wonder D&J Small Engines act the way they do.
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