Hi,
Service problem
I really need your help with this.
Please note that we have purchased an air
lounge sofa in the year 2008. Order no: m700667 but it got damaged,
after speaking to your executive mansi she said that there is nothing
to worry and promised that it would be repaired by sending a kit which
solves the issue. She infirmed to pay 229 /- rs and which was made
payment but unfortunately the repair by using the patch which did not
work when called back and i spoke to another executive sheetal she
said that there is no issue since it is a life time guarantee, please
pay 495/- rs we would replace or repair and send it to you. They
confirmed that receipt of demand draft and air launch which was
confirmed by shashank. When i spoke to him said to pay 2500/-rs we
will replace a new one when i asked him there is a lifetime repair or
replacement then he said its not possible and said we will send you
back your air launch and which could not be repaired, tm shocked to
such a poor customer service and way of talking and attending customer
issues after paying and speaking to so many members executives and
payment of service charges and calls it is still not resolved the
issue.
I would expect a repair or replacement kit from you since it is a
lifetime guarantee. Please take this as a personal request and would
request you to look into this matter seriously and send me back the
replay and what action has been taken on my issue.
I look forward to hearing from you and to a resolution of this
problem. I will wait for [15 days] before seeking help from [Trading
Standards, consumer group, lawyer, etc. (details of relevant
authorities can be found through our complaints procedures section)].
Yours since
Abdul Samad
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