I ordered african mango and bio cleanse free trial on 25/12 never recieved the products so I cancelled them on 11/1 but they charged my visa $95.40 on 10/1 then $85.35 on 12/1 then again on 25/1 $102.06 and 26/1 $91.66 thats just over a week apart. I didnt know about these transaction untill 24/3.
On 20/2 I finally recieved the products and I emailed them to advice what to do with them as I didnt want them anymore, their reply was...
Thank you for contacting customer care. We assure you that your Bio Cleanse account has been canceled, and there will be no further charges to your account. However, we are unable to process your refund request online you may contact our customer support anytime at the number below to see if you are eligible for a refund. Please be advised, refunds are only issued within 30 days from the original transaction date. We apologize for the inconvenience.
On the 24/3 when I found out about the money they took from my visa I emailed them again and their reply is as follows...
Thank you for contacting customer care. We assure you that your Meta Burn account has been canceled, and there will be no further charges to your account. However, we are unable to process your refund request online you may contact our customer support anytime at the number below to see if you are eligible for a refund. We apologize for the inconvenience.
Kind Regards,
Meta Burn Support Team
Australia
Adelaide - 61870708567,61870708126,61870708026
Brisbane - 61731886691,61737031022,61731777814
Canberra - 612614561261710704,61261452011
Darwin - 61889671804,61889867027,61889671825
Perth - 61862252035,61865558106,61862053015
Sydney - 61291912796,61285203033,61284172151
I have actually tried every single number they gave and none of them are valid.
I'm ashamed to admit I have been conned and I would like to get my money back and also see this does not happen to others. I have emailed them again to let them know the numbers are not valid and still waiting for a reply.
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