Today, yet again was another interesting trip to Wal-Mart! They never fail to give you a warm welcome! Ha!
Rowlett - Sh. 66
I recently purchased a Bissell floor cleaner for about two hundred dollars. After using it two times, it would not work. I tried to take it back today, on Sunday. The one day a week I have the chance to actually stop and clean my home.
Just like everyone else, I work for a living. While at the Customer Service counter, I was in mid-sentence with the lady behind the counter, when she rolled her eyes and promptly walked away, we'll just call her, Patsy. A little bit later, she returned with the assistant manager, we'll just call him, Kevin, The Researcher!
They refused to let me exchanged the item and also refused to refund my money. So, Kevin jumped on the phone to call around and find out what to do. First, if you're an assistant manager and you have to ask what to do about a return, maybe you should rethink your career choices. That's obviously a job too complex for you.
After waiting, he returned to say that he Couldn't reach any humans. The reason why I purchase things in the past, including this item is because they USED to have good Customer Service. If you had the box and the stickers that show that you purchased the item at that or any Wal-Mart, they would exchange the item whether or not you had a receipt.
The concept of having good Customer Service was far beyond the understanding of Kevin, the Assistant Manager. To which, he asked, How do I know you bought it here? Considering, all over the box is the Wal-Mart stickers stating the bar code, all information, date, ect. It was obvious where it came from. So then, Kevin said, Oh, let me get the item number and I will RESEARCH it for you.
After all of this, I was to call and have a warranty fix. I don't have time to bother with all of that mess. What's the point of having a Customer Service department? Oh and don't forget the policy change! When I bought the item, the policy was one way. Then today, they promptly started printing out the new policy about not refunding or exchanging an item.
While standing there while they were belittling, humiliating, antagonizing me and being down right rude, I noticed the sign that says the store managers name, the district managers name and an empty slot that says, District Manager Phone Number.
When I got to my truck, I decided to go back in and get names, employee numbers and the phone number. When I walked in, Kevin was walking out of a room, saw me, his eyes got big and he quickly ran off into the store. Patsy, the other big mouth, said that she didn't have an employee number, she didn't know what her last name was, she didn't know what the assistant managers name was, and that she didn't know what anyone's name was.
After finally getting Kevin paged, he refused to come to the Customer Service department, but didn't mind saying that his name was Kevin, over the phone. He didn't have a last name or employee number either. Forget the district manager, tomorrow while at work, I will be calling the Regional manager.
Also, so that other companies are aware If a Customer asks for the President of the company's name and phone number, by law (In Texas) you have to give it to them. Trust me, I won't leave that out either or anything else.
Now, for the Wal-Mart's in Garland!
I90 & Garland Road
When shopping at Wal-Mart, I always stop in the boxer department and see what sales they have on character boxers. To my surprise, I found a pair of boxers with a tag, yes tag, that said, $0.00. Like everyone else, I was very excited. Not very often you find an item for free. When I got up to the cashier, she called the manager to see if that was right. After waiting for 10 minutes, the cashier got impatient and went to Customer Service and my boyfriend went along.
The cashier was told that was wrong and that obviously someone put it there. Well duh! Tags don't apply themselves to the fabric. The manager told her that she has to charge us at least a dollar for the pair of boxers. My boyfriend told her no, that that is false advertisement. She rolled her eyes and said, Well, we're closing the store for tonight anyway. Someone has been stealing, then walked off.
What does that have to do with a pair of free boxers? I didn't steal them, I didn't steal anything, People are stealing things because I found a free pair of boxers? Because I found a pair of free boxers, all hell froze over for Wal-Mart and they had to close the store for the night. Which they didn't do, the manager just made the excuse. Gotttttttta love their Customer Service.
Now, for the other Wal-Mart in Garland.
Shiloh/Garland Road
For the longest, I shopped at this one, until the one on I90 was built. While looking through the produce, we saw rats running through the fruits. Grossed out, we decided never to buy food there.instead we were walking through the isle with fans on it, we saw yet again, more rats running across the isle and under the shelves.
Then while we were in electronics, we found the daddy of all roaches. It was huge. It's understandable to have a little rat problem or roach problem. But by law, if you happen to have that sort of problem the health department makes you get rid of the problem or they get rid of you.
While we were in Wal-Mart, in hopes of saving time, we always made sure we didn't buy more than twenty items, so that we could go through the express lane. What was the point of having an express lane, if you let everyone, no matter how many items go through? As for normal lines, what's the point of having soooooo many registers if you never use them. The most I've ever seen was 5 open at the same time on the left side of the store with people jam packed.
As for electronics, I once bought a tv from that Wal-Mart. It died within a month. They refused to take it back and refused to exchange it. (Why do they always do that crap?) I had receipt, original box with manuals, and was within 30 days. Since it was on sale, I just said forget it.
I bought a stereo. It didn't last 3 months. I had receipt, original box with manuals and was within 90 days, and yet again, they refused to take it back and refused to exchange it. I bought a phone, took it out the box, it didn't work, I put it right back in the box, took it back the same day with everything, yet again They refused to take it back or exchange it.
I think I've said enough. Sadly, I still have more.
Like every American, I love saving an extra buck but I'm tired of Wal-Mart sucking the fun right out of shopping and saving. What's the point of even bothering?
Tomorrow, after work, the vacuum I bought there 2 months ago will be boxed up and taken back. Then I'm marching my unsatisfied butt to Sears, where not only do they offer excellent Customer Service, they also offer a WARRANTY that's worth buying. My lawn equipment has yet to break and it's older than all electronics I've bought from Wal-Mart put together. You get what you pay for.
I would also like to tell Wal-Mart something.
Consumers pay you, your paycheck is because we buy your things. We are the legs you stand on and that position deserves respect.
Sam Walton would be doing back flips in his grave if he saw how badly ran down his family and employee's have treated something that he was so proud of. You people should be ashamed of yourselves.
Caveat emptor (Let the buyer beware) to all those shoppers who dare past through the doors into the den of inequity called Wal-Mart
Carli
Garland, Texas
U.S.A.
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