My daughter fell in love with a dress on Helene Bridal's website, so we ordered it in January with express manufacturing and shipping. The dress was supposed to arrive 3 weeks later but it arrived after the prom and it didn't look like the dress online. I contacted the company when it missed its ship date and was told that the reason it was late was because of a holiday and it wasn't their fault. They promised they would rush the dress to us. They took my money for the rush order but still didn't meet the timeline. When the dress arrived it looked horrible and nothing like the picture, so we started the return process.
I contacted the company and my credit card company and followed the process they all recommended. I shipped the dress back and put a hold on the card payment. The dress made it back to China but Helene Bridal had customs destroy the package. This invalidated the coverage I had on my credit card because I couldn't say it was returned. They never accepted it. Helene Bridal promised me a refund. I paid $200 for the dress and $100 for shipping the dress back to China. They were only willing to refund $30 and I never got one cent returned. This company is a cheat and scam. Do not use them!
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