I am completely blown away by this company. I am quite literally speechless and I never normally file complaints or reviews wether they are good or bad but I just have to warn people out there about this company.
I find it hilarious that the reviews on their website are all excellent but on other non cheap o air related review sites they do extremely poor.
I booked with them and spent $4000 on flights and whilst waiting 24hrs for the etickets (they said it was verified and confirmed etc) i still did not recieve them.
I tried callinf one of several customer care numbers to no avail. I either couldnt get through with no dial tone or the automated voice kept repeating the wrong booking number! I chatted 3 times with online services each saying it wont be long.
Finally i get a call 24hrs later from a guy verifying my credit card details and saying the tickets will be emailed shortly... This was not the case a few hours later so again i went on to chat with an online rep.
I was on there for 1.5 hrs being told that there were no seats available onthose flights anymore and i had to pay $400 more to get the next cheapest flight!
The flights i booked were still showing aas available, apperently it takes a few days for their system to update the available flights... Are you kidding? This is an online booking company! How could you not have up to date data and information and how come it took 24hrs to get back to someone who is needing a flight immediately!
They didnt even contact me to tell me i had to hassle them.
I checkde with the rep and he said that all the similar/same flights for the next few weeks are booked out... But they were all (5 a day) saying they were available!
I am now on the phone on hold for an hour still not geting through!
I will never use this company again an I will be warning anyone i can not to use them either.
Stay away from cheapoair
0 comments