Usacomplaints.com » Miscellaneous » Complaint / Review: Lacrosse Technology - La Crosse Technology Poor Customer Service. #842644

Complaint / Review
Lacrosse Technology
La Crosse Technology Poor Customer Service

Purchased Weather Station Model WS-2813U-IT from Costco as Christmas present in Dec.installed station as per enclosed directions on or about 05 Jan. Have had problems since installation, regarding lack of, or dramatically incorrect, download of weather history data, from "Display" to "PC." Downloaded data from Jan (11 yrs before purchase), and nothing after 13 days after installation (18 Jan 12). Have made NUMEROUS (documented) calls to La Crosse Tech Support. Each time have been directed to "reset" each component, and re-synch with display unit. Really has been a pain in the butt, since each unit had been mounted outside in various locations, as per instructions. Then finally, talking with "Matt, " he had us do a "Factory Hard Re-Set, " which wiped-out all component connections... Yet again. Still did not work. Calling him back, Matt told us that the Display unit is probably bad, ad we'd need to send it back to La Crosse for testing. Matt emailed me specific instructions regarding procedures to mail. He also stated it must contain the display and associated "USB Device, " as this needs to be tested also. "MUST be securely packaged to prevent damage during shipment; MUST be "traceable" insured; etc. I wrapped the Display and USB Device in bubble-wrap, enclosed a copy of the mailing instructions, purchase receipt, and last email regarding "why" I am sending it back, and enclosed all of this in a USPS Priority Mail, insured, box on Monday, 27 Feb 12, at a cost of $13.20. I also enclosed a note, asking La Crosse to email me to let me know it was rec'd. On Monday, 05 Mar 12, with no contact rec'd, I called La Crosse Tech Support and spoke with "Garry, " asking if they rec'd the package. He informed me it was rec'd on Friday, 02 Mar, and that it would take approx 10 business days for testing and return or replacement. I asked if La Crosse would send me an email when it was shipped back, so I could track it. Garry said they will do that. Today is Friday, 09 Mar 12. I arrived home at approx 5pm, and found a package on my doorstep. It was a significantly torn and poorly taped, recycled "Candle-Lite, Brand Name Candles" box, from La Crosse Technology.inside, I found very loosely packaged with a small ball of brown, crumpled paper, no other protective wrapping, a Display Unit... Minus a USB Device. The enclosed document stated only that the old unit "tested bad-Replaced, " and "New Tested Good." The Tech name is "Alan H." While I really like the type and possibilities of my Christmas present, I am, and have been, pretty damn less than satisfied with the problems I've experienced, and less that pleased with the poor follow-thru on the promises made by the Tech Support folks. And I have had this less than pleasurable experience at a financial cost to me. While I have a "supposed" new, replacement Display unit, I can't see if it works, because they failed to send me back a USB Device. There is NO way to contact them after Central Time hours, or on weekends, so I get to wait until Monday, and try to get thru their less than customer friendly automated Tech Support line... Usually having to leave a voicemail, and hoping to get a return call.


Offender: Lacrosse Technology

Country: USA

Category: Miscellaneous

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