Complaint / review text:
They shipped a paperback crossword puzzle book to me that I did not order and are hassling me to pay for it. On the outside, it clearly read: FREE GIFT ENCLOSED. Nothing else. I had no reason to suspect that there was NO Free gift enclosed, just something they wanted to sell to me, something they expected me to buy. Once I opened it, I could not write "refused" on it and return it to the post office. I had to repackage it and pay to return it. I say it aside. I don't do puzzles and neither does my husband. We are 74 and 73 years old. This is the similar to something they tried to do to us a few years ago and we had to write another letter. They finally backed off, apologized and dropped their efforts to get us to pay for something we did not order. But what they are doing is hurting us. It is taking us away from time we don't have and causing us stress. Isn't there something that can be done about this? Surely it is not a legal business practice! I have the packaging and its contents. I'd be glad to send all of it, along with the letter I've written to them with a copy to you and the BBB. Please help. I'm sure there are other seniors like us who just caved it to avoid the pressure they're exerting. Still others trekked to the post office and paid the price to return the junk mail. For your help, we are appreciative.