Complaint / Review
FreeShipping.com
Repeated Monthly Shipping Charges After Hydroxatone Cancellation

There have been unauthorized charges to my Visa for many months. I didn't notice it at first because I also give a lot to charity, etc., so my Visa always has a lot of postings. I was receiving shipments from Hydroxatone and Beleplex. Shipping charges were made, I thought, for those products. However, although I had trouble stopping the shipments from that company, I am still being charged shipping through ic*shipping.com.

Hydroxatone advised me that they stopped all shipments as of last October, although I had cancelled in August. They said that those shipping charges are not from their company and gave me the e-mail address for your company. I have e-mailed numerous letters to your company, and still the matter is not resolved.

Apparently I had signed up for this??? When I was a customer of Bactium, I was told that I was refunded twice for not receiving the product from that company. I would have to go back a long way to see when that was... Definitely a few years back. I believe that you are charging me through Hydroxatone... That's when the charges started appearing again... I thought it was Hydroxatone charging me... That amount every month is certainly not free shipping in my books. I am not a company, I am an individual, and I seldom order from companies online, other than a couple of trusted companies.

Please resolve this matter ASAP. I am not getting the response I require from your customer support group.

Thank you.