Our shopping experience with BlueNile, particularly their customer support, was/is terrible.
I bought an Opal and band in 18k white-gold for my spouse for Mom's Day it is our new kids birthstone. Anything went good using the deal and getting of the band, she was happy whenever we offered her the ring on Mom's Evening. Well, she used the band once in awhile to events, meals, chapel, etc. One Saturday at bulk she just-so happened to consider the band and observed the Opal had dropped out, she got that ill sensation in her belly. I informed her to not fear which I'd contact BlueNile very first thing Mon and obtain the band set/substitute since I had been informed BlueNile has exceptional customer support... Boy was I wrong!
I delivered the band back via USPS overnight and covered for $1k, $25 in delivery costs. Well they obtained the ring and had their dealers examine the band. Obviously, noticed it arriving a distance away, they stated my spouse should have struck the band on anything triggered the Opal to drop out. I can not claim, they're the professionals, so that they cost me $80 to displace the Opal and return the band. I particularly ask just how can a rock drop out, perhaps they did not employ enough jewelry glue or whatever it is named. They react this band doesn't utilize glue and also the Opal is kept in position from the 4 prongs, I take their solution.
We get the band on the Friday evening and my spouse wears it to function the following Sunday. I get a panicked phone from my spouse about one hour into her evening stating the Opal had dropped out once more. Everybody in her workplace ceased the things they were performing and fortunately discovered the Opal. Once more we contact BlueNile and undoubtedly they would like to begin to see the band for examination. My spouse has already established enough, she's a little more 'intense' than I, and he or she named and talked to some boss that Sunday after she got home from work. Obviously the boss decided with my spouse when she mentioned it had been absurd the Opal dropped out once more after one hour of sporting it and he or she mentioned there is clearly a deficiency using the design of the band. BlueNile offered us an RMA and delivery directions to come back the band.
In Regards to A week later we get a phone informing us the cause the Opal dropped out was because of insufficient glue was used-to contain the band within the environment. I came across this exceptionally humorous because of the reality I had been informed the Opal occured in position just from the 4 prongs the very first time around. Therefore my spouse has become really suspicious of BlueNile and requests a return. BlueNile reacts they can't-get a reimbursement plus they may possibly repair the band once more and return or we are able to choose another bit of jewelry. This really is terrible customer support, clearly there's a deficiency in design of the band. My spouse has lots of jewelry and not had a problem with any rocks receding, not to mention twice for that same band!!! Additionally, we-don't need another bit of jewelry, it was a Mom's Time present for my spouse on her first mother's Evening following the delivery of our first kid. And why might we would like them to 'repair' the band again just for the Opal to drop out once more? My spouse does not wish to fear continuously concerning the Opal receding when sporting the band aswell. I will assure if we purchased from the local jeweler we'd not be obtaining the run-around we're obtaining from BlueNile.com at the moment.
Be extremely cautious of the online jewelry website, they're excellent when the item they market does not have any problems, but get ready for fight if something must occurred towards the item. BlueNile's slogan is certainly not 'the client Is Definitely Correct!'
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