Please read this - very important to any of you that have ordered this. I HAVE DEMANDED A REFUND!!! I ordered a serum and moisturising cream from this company which advertised wonderful results. Thankfully, I have not opened the items. When checking my bank statement online today to my horror I found that they had taken £74.95 and £79.99. I was not aware at any point that I was signing up for a continuous supply of cream on a monthly basis... Certainly not at that price either! After a very long conversation with the customer service advisor she offered me 3 pots of each cream by way of compensation. I did not accept. She then offered me half my money back (£77.47) by way of compensation. I did not accept. She told me that the trial period was 12 days from date of order - they didnt ship my cream until the 15th day - I said to the lady on the phone that I had not opened the creams and that I would expect a full refund after my sending the products back... If you read there T&C it does actually state you are entitled to a full refund if within 30 days... Eventually she agreed to a FULL REFUND. Obviously, I have still to see this as the only happened a few moments ago... I will repost to inform you... What a scam!!!
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