My story is probably one of the thousands against the company Rent a Center and its employees they hire. Let's face it, the majority of these workers are not very educated. They are given "accounts to manage" which really means take as much money from the consumer as you possibly can. My particular story involves the store manager at the Liberty Plaza location in Erie, Pa. It started a year ago when my wife and I went to RAC to get a dryer from them while she was laid off from Erie's largest employer. Our payment would be just under $20 a week. This has gone on for year now. The dryer should have been ours a month ago. When my wife went into the store to get the final receipt, Rob (mgr.) I tells her she still owes over $200 on the account and when she asks why he says "well its the monthly membership fees for your plus account and late fees and some other fees... Turns out the store signed us uo for Benefits Insurance that we NEVER signed for and I seen where RAC lost a lawsuit in NJ for this same tactic. My wife has continued to make payments for the past month until I found out about it yesterday and went to the store. If anyone has dealt with this Rob guy, you know what I'm talking about. He was very unprofessional and threatened to come to my house and get the dryer if we didn't pay what HE says we owe, which for some reason is now $211. That's more than it was a month agao and more than he told my wife we owed 12 Payments ago. After several attempts to resolve this with him, he started threatening me and I asked him if he was "skimming" money from the register. I can't understand what any other cause would be. I came home and called the Customer Service number and Claudia says she will have the District Manager contact me. Has anybody else had issues with Rob. I am considering a civil suit against RAC for theft and deception. Their record speaks for itself. Someone needs to stand up to the ripoff-artists!
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