I am a gold card customer of Rent-A-Center in Newnan, GA. Two weeks ago Rent-A-Center decided to take upon themselves to come and take a big screen television which was honestly a piece of crap that I would not recommend purchasing. When I first did the contract on this television I was supposed to have 1 weeks free rent due to the fact that I had paid out my computer which I also purchased through them among the many things which furnish my house.
To my surprise two weeks later my payment included two weeks on the television, & my usual on the washer & dryer. Not to mention a late fee! I held off and called them regarding the television as I didn't have the funds to pay on the tv off hand and usually they are flexible and courteous. This time I was told that because "I picked up the tv I needed to return it" My truck was messed up so I made them come to me one and a half hours away to pick it up.in the process, the store manager told his driver to go ahead and pick up the payment and the washer and dryer also! Keep in mind separate contracts are made up on each item you intend to rent. This manager thought he was going to get two for the price of one! Well he didn't, I paid on my washer and dryer when the driver came to pick up the tv. This saved me the one and a half hour trip to this store.
I plan to pay out my washer and dryer just as soon as I can then NEVER do business with any Rent-A-Center franchise again as by example and other incidents with this particular store their management and customer service is lacking in professionalism...
A word of advice to Rent-A-Center... If they can't count past 10, or do not posess what it takes to be a manager don't hire them as you have been through too many managers this past year at this store people are getting confused and don't know who the top man on the totem pole is there is such thing as a customer service line and I plan to pass the word on to head office about the crappy service that has been given by this particular store.
John
Locust Grove, Georgia
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