We bought GE, Gasoline, energy port, 12 yr., Heated Water Heater (HWH) At Home Site (HD) in Mar. 2006. And we got a House Website LIFETIME Service Agreement. # 226-7083272 About The day of 1/25 the new water stopped moving in the centre of my partner's bath. I named the telephone number about the HD Notice that included the Service Contract as directed. I had been compelled to talk t / somebody in a dangerous nation who I really could hardly notice about the bad link and who I really could barely comprehend. He'd exactly the same issues on his finish. After 20 minute. He ultimately gave me the title of the plumbing technician he'd send to check on the HWH. The Plumber was almost deaf & couldn't comprehend me with no screaming match. He named the prolonged Company and offered his “possible” analysis. The plumber explained perhaps calcium build up. He really may find NO exterior issue and was simply betting on which may be inside since gasoline heated water heater CAn't be exposed. He explained the Lengthy Company people declined to protect the issue. I named the Extended Company & got an entirely different account. Next day I requested who owns the Pluming company to contact the Lengthy Company for caution. The dog owner named me back and stated they nevertheless declined to protect the issue. Quickly the Extended Company named me to express they declined since “they did not protect a leaky tank”. I described the container wasn’t leaking and had never released. They stated I really could get another viewpoint but nonetheless didn't believe I'd get any protection. We'd been already without heated water 30 hours.
I went to Homedepot with all the Heated Water heater purchase documents & support agreement. The Aid. Supervisor, Vicki Worley noticed my tale & guaranteed me that Homedepot might uphold its goods. It got Mrs. Worley over an hour or so, being moved many times and being on-hold for lengthy amounts of time but she did get an agreement from GE to displace the HWH. She was informed an upgraded $ quantity they might spend Homedepot and also the New-Model # that I had been permitted to have installed. It got the following 2 1/2 hours coping with the prolonged Company to obtain the figures she necessary to approach the trade. And she was looking to get the Lengthy Company to accept purchase the installation. After Mrs. Worley had place in 3 1/2 hours about the problem she couldn't continue using the Extended Company. She'd named somebody in Atlanta and requested for help
I'd not have gotten any aid from GE who'd previously declined me despite the fact that we were just 5 years. 10 weeks in to a 12 year. Manufacturer warranty. And that I understand I'd haven't gotten everywhere using the Extended Company. When they wouldn't actually pay attention to Mrs. Worley informing them that she read their agreement also it DID/must protect this issue for 3 stable hours, they'd not need actually provided me the full time of evening. Resting in HD that evening for more than 4 hours is what it got me to obtain a Warrantied item having a Lifetime Support agreement changed. Also it was just completed since Homedepot did the best thing. The HD Extended Service Strategy is completely USELESS. It costs a few hundred bucks and all of the client gets is lies, refusals, the run-around, support representatives who do not speak Language along with a useless bit of document. They lied in my experience again and again informing various tales when I named. Once they abandon you stewing on-hold for fifteen minutesapproximately they move one to another worker who the same point. They need one to quit and disappear. I'll not suggest the Lengthy Service Intend To anybody and that I will require the full time and work to decrease everybody I understand from a long support agreement with HD/GE. Not everybody is likely to be fortunate enough to truly have a Homedepot prepared to place in the person hours to get a Race Telephone-athon. And in the end that, not really Homedepot could easily get the Company to recognize the Lifetime contact.
I really do have pictures of the new hot water heater and surrounding region to show it had been in excellent situation outside and hadn't been dripping, if these are essential.
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