I have had nothing but problems with this company. I placed an order for next day delivery that was not delivered on time so I missed my start day of the diet by a few days. When the package arrived, there were some split packs that had not been sealed properly along the edges. Items on the packing list had been missed off completely, items were substituted without consultation on my preferences, there were items that were out of stock but were still orderable on the website and an out of stock notification was not received until I called to ask why the items were not sent. Was told I would get a refund for the missing items and I am STILL waiting (a month nearly!) I have sent emails - unanswered. I have called - fobbed off. I've asked for a manager - Will call me back, never does. Finally got to speak with Tenji, their Customer Services Manager (as far as I was told) and she said she will investigate the refund. No "How can we help to resolve the issue for you?" nor "What can we do right now to put things right for you?" All I got when I complained that my last email from two weeks ago and my last call from over a week ago was "we're really busy" Not good enough at all. I shan't hold my breath waiting for the refund...
Their website is full of errors, missing pages and broken links, does not give an impression of a reputable company at all…
Things go wrong of course but not so many and certainly when they do a good, reliable, trustworthy organisation sort them out quickly, efficiently and to the satisfaction of their lifeblood i.E. Customers. STAY WELL CLEAR OF THIS BUNCH!!! Empty promises, no substance (plus there are much better tasting meal packs out there, I've discovered due to their errors!)
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