Hi here is my story for your files...
I had a small business (Computer repair) and needed a debit machine, I was given a sales man who was supposed to be fair, I ended up going with this company but when I found out how much more it costs to lease the terminal I decided to purchase the terminal. Not long after say under 2 years I was informed the my non “Chip” debit machine would no longer work so I contacted the company that sold me the machine, They told me that this machine was not” chip” compatible and I needed to replace the machine, They offered me $200.00 for the machine that I paid $1500.00 for just 2 years ago. The business was not going well and I could see that it would most likely close in the next year or so for this reason I was not willing to purchase another terminal. Approx 2 weeks later I get a call form a salesman offering better rates for my debit machine after a short conversation I found out he worked for the same company that I was using. After I explained my situation he stated the he would try to get me a machine that I could use until I closed my business all I would need to do it sign a new contract with the same processing company (they offer a $400.00 cancellation fee) I figured that this is the best way to go and signed the forms...
1 month passed and the machine never arrived so I contacted the sales rep. (Ryan Cooper) he started to bad mouth the company and had nothing good to say and warned me to avoid them “Like the plague” So when I asked “ where is the machine you promised for free” he said “ Let me see if I can get you one with the company I am now working for” Sure enough he called the next day with the “Good news” So again I signed and 3 days later my new “Chip” machine arrived. I used this for a couple of months and after reviewing my bank statements (I am a sole proprietor and do not check the bank statements very often) I noticed 1) Money taken out from the original debit processing 2) Money taken out from the new debit processing and 3) money taken out for “Equipment lease” when I tried to contact the sales rep. (Ryan Cooper) his phone was “Out of service” I tried to contact him with no results.
I contacted the original debit company and they told me I had to pay a “Cancellation” fee of $400.00 (I was never told of this nor did I sign this) when I asked what happened to “Ryan Cooper” They told me they fired him for defrauding there customers. I have now been in a battle with Northern Leasing over this fraudulent contract.
Here is what I have:
1) The contract was “Modified” after I signed the papers (Ryan told me that I needed to sign the lease in the event the machine was lost, stolen or damaged) He filled in payments term etc after
2) The machine was a “Cheaper” version than what was on the contract
3) Ryan was fired for misrepresentation and fraud
4) The contract they sent to me is different than the one I signed (Payments term etc. Filled out)
5) Northern leasing is supposed to “Call back” to verify I understand the contract which they did not
6) I have offered $300.00, $600.00 and finely $1000.00 to close the contract, I also in all 3 cases offered to return the machine
7) On Aug 8 (the first call) I stated I was misled and they said the would send me “Salesman misrepresentation forms” which were never sent
They have flat out refused to accept any offer other than the full amount
If you need any further info you can contact me by E-mail
Please help me out!
Thanks Roy
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