Day One: I am across the country and my fiance is sick at home. She needs some love so I order a bouquet from 800wesleys.com. Later that night I get an email stating they were backed up and would not be able to be delivered until the next day. She wasn't going to be home the next day so I call their 800 number to cancel. I Spent 20 minutes on hold until I get an answering service. (Their website claims they have a State of the Art call center that serves them 24/7) I speak to a woman named Deb who obviously did not pass along the message.
Day 4: I get another email saying they would not be delivered until the next day. I called and waited on hold AGAIN for another 20 minutes! No one answers. I get an answering machine this time and I am careful to leave my name, order and telephone number in a message to call back, but again... No one does.
Day 5: I call and actually reach someone! She tells me the order was scheduled to be delivered the next day. I told her I have been trying to cancel. She doesn't have the power to cancel herself, and needs a supervisor. She puts me on hold. I wait for ANOTHER 30 minutes this time! No one ever picks up. I call back, but by now they are closed and I get an answering service once again! I left another message with my info and shot off another email explaining my circumstances.
Day 6: I am able reach someone again. I relate my tale and finally cancel my order thinking I would receive a refund for my troubles... Not so much! Apparently I didn't read the fine print where they stick it to you for using their services. I am offered a PARTIAL refund. I ask for a manager and get a woman named Tamara. I relate my tale once again. She seems equally apathetic to my case and actually hangs up on me! Day 7: I have yet to receive a refund or even a communication regarding ANY type of refund.in fact, the only communication I have EVER received from them are emails saying my order couldn't be delivered. I don't expect I will be seeing my money back.
Day 8: WOW! Incredible! I receive my first response from Wesley Berry himself. He apologizes for my troubles and offers me a discount on my next purchase. Still, I haven't seen any refund of any kind as of yet.
With this many troubles over such a long period of time, I am convinced this is standard operating procedure and not an isolated incident! DO NOT USE 800wesleys.com!
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