I have been buying from Amazon since 1999 without any problems, but in the last year or so I have noticed their shipping has really slowed down.
Today was the last straw for me. I placed an order for three items on Dec 4th, one was a book that was a pre-order and was to be released on Dec 12th. Because of that, I did not choose super saving shipping because I wanted the other two items to ship right away to make sure I had them in time for Christmas, so I paid for the shipping option. My confirmation states that the two items besides the book would ship on Dec 5th. Today, I noticed my credit card still hadn't been charged so I checked my account online to see if they'd shipped, well the shipping info had been updated and showed they were waiting to ship all items together and they would ship on Dec 18th, it even said in my account that the items would not arrive before Christmas. So I sent them an email asking why this had been changed, and let them know I was upset since they never bothered to notify me that my items would not arrive before Christmas, even though I had paid extra for them to ship earlier. There response was, "Sorry you didn't understand the shipping times when you ordered the items. Our site currently states the one item will ship in 4 to 6 weeks" so there is nothing they can do. The site clearly did not state that when I ordered it and I have a confirmation stating differently. I was bothered they didn't notify me of the change, since it was pretty significant. I am cancelling my order and am getting the items from another site which can deliver before Christmas.
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