Usacomplaints.com » Miscellaneous » Complaint / Review: Cox Communication - Oustanding balance. #792231

Complaint / Review
Cox Communication
Oustanding balance

To whom it might worry; Plesae forward towards the correct division for motion

That Is to follow-up about the continuing problem of this $2,027.17 Cox phone statement that I've been coping with today for nearly annually. I recently recently obtained another notice from CPA your selection company out-of Texas, Texas regarding this statement and also have not answered back again to them however, but is likely to be here briefly. When I have described in my own prior emails, Mr. William LeBlanc went up these costs in my own name. Our last communications with Cox Wire was that the police statement was required to be able to follow Mr. LeBlanc for that excellent stability.

After getting the notice from CPA, I approached the South Windsor Police Office to complete a identitytheft report plus they offered me an incident quantity #P201104209 after which proceeded to inform me they might document a study, however it was out-of their legislation, and also to return in touch with Cox Communications plus they would need to follow Mr. LeBlanc Criminally for that providers he went up.

Since The home is in Somers, Cox will need to change this to Their State Authorities in Somers that's authority. Meanwhile, I'd prefer to have CPA clear my title from their program and prevent delivering Updates for that excellent statement. If any damaging info turns up on my credit history, I'll be calling a lawyer for further activity.

I've done exactly what I am guess to complete based on Ct State-Law and everybody has handed the dollar and known me to another person. It has eliminated on long enough and that I would really like for somebody in Expert you will find Cox Wire to have a look as of this and follow what-ever paths are essential to correct this problem, cleaning my title and defending Mr. LeBlanc towards the highest existent of regulations, not just for that robbery of Providers, but in addition for the robbery of my identification, and all of the stress he has triggered.

In case you have any concerns please feel liberated to contact me as of this email. I'll be sending a duplicate of the onto the Connecticut Office of Consumer Defenses, and CPA.

That Is somewhat it claims under Connecticut state-law regarding idenity theft: Sec. 54-1n. Criticism by target of identity theft. Police agency's duties. Any person who thinks that such individualis individual identifying data hasbeen acquired and utilized by another person in breach of section 53a-129a of the overall laws, modification of 1958, modified to Jan 1, or part 53a-129b, 53a-129c or 53a-129d might record a criticism reporting such alleged breach using the police force organization for that city by which such person exists. Such police organization shall take such criticism, make a police statement about the issue, supply the complainant having a backup of such statement and examine such alleged breach and every other crimes allegedly determined consequently of such breach and will, if required, organize such analysis with every other police agencies.

10.3-1 Identitytheft — §§ 53a-129a, § 53a-129b, § 53a-129c, and § 53a-129d

Adjusted to May 23

Note: This coaching is for offenses committed on or after October 1. For that coaching for offenses committed before that day, see Coaching 10.3-1A within the Store.

Note: IdentityTheft is described in § 53a-129a. Their education of identitytheft depends upon the worthiness of the things acquired and also the era of the target. Notice § 53a-129b (first degree); § 53a-129c (second degree); § 53a-129d (third degree).

The offender is billed [in depend _] with identitytheft within the (first / minute / third) diploma. The law determining this crime says in relevant portion the following:

A person commits identitytheft when (he or she) intentionally employs individually identifying data of another person to obtain [or make an effort to acquire], within the title of another person, (cash / credit / products / providers / home / medical information1) with no permission of such additional person.

For you really to discover the offender guilty of the cost, their state should show the next components beyond an acceptable question:

Component 1 - Intentionally employed individual identifying data of someone else

The very first component is the fact that the offender intentionally utilized the private identifying data of the complainant. An individual works "intentionally" regarding conduct or conditions when (he or she) understands that (his/her) perform is of such character or that such conditions occur.

"Particular identifying information" means any name, number or additional information which may be utilized, alone or along with every other information, to recognize a particular individual including, although not restricted to, such person's name, day of delivery, mom's maiden name, automobile owner's permit number, Social Security number, worker id number, company or citizen identification number, strange registration number, authorities passport number, medical health insurance id number, demand-deposit account number, checking account number, charge card number, bank card number or distinctive biometric data-such as fingerprint, voice-print, retina or eye picture, or additional distinctive physical manifestation

Thanks for the aid

Michael Perry

From: Michael Perry

To: Cox eCare New England

Delivered: Wednesday, December 7 7:49 PM

Topic: Re: General Concerns (KMM9096485V79858L0KM)

Keith:

Thanks to get back again to me and that I realize that Cox has plan in position to confirm people identification once they call into make changes on the balances. Why Cox does not report all telephone calls 100% is something which confuses me, and it is something which Cox should perhaps tackle.

At this time I intend to contact the DPUC and never return and forth using the Somers Authorities, and Cox Cable. All I will state is the fact that Ct state-law claims that should you Think you've turn into a target of IdentityTheft, you've the best under state-law to document a study and also have it researched.

Its sad that I find myself within this placement, but I suppose this is exactly what will try clean up the $2,000 phone statement the accuser went up in my own title, and today I've an assortment company that's likely to article this on my credit history if it's not fixed quickly.

Michael Perry

From: Cox eCare New England

To: "[email protected]"

Sent: Friday, December 7-6:19 PM

Topic: Re: General Inquiries (KMM9096485V79858L0KM)

Expensive Michael Perry:

Thanks for the response.

Take note Cox isn't providing anybody a run around. We don't report 100% of our client calls. We've the correct procedures and guidelines in position to confirm client balances and guard the solitude of our clients. Based on the info you supplied, your partner named Cox and pretended to become you and provided your info to gain access to your consideration to create modifications, unbeknown-saint for you and also to Cox. Centered on these details, to follow this issue more, you'd have to document a police statement. When the authorities start a study to appear in to the issue, they might contact Cox straight. When they need use of our central files, they'd have to subpoena Cox for that info.

Sadly at the moment we're not able to do something extra until a police statement is submitted.

Really,

Keith L.

Cox E-Treatment Expert

For online support, please visit http://www.cox.com/support/

Original Message Practices: &

Today, I'm like I am obtaining the run-around. I had been in touch with the Somers State authorities recently and was educated that I have to begin this course of action in your finish, simply because they did not believe it had been an identity theft situation. It's my comprehending that all of the telephone discussions which come into Cox Wire to complete something on the clients consideration is documented proceed avoid such things as this from occurring.

Based On Connecticut regulation, I am in my own legitimate to document a police statement http://www.ct. Gov/dcp/cwp/view.Asp? A=1629&Q=289488&PM=1 easily genuinely believe that I've been a target of Identitytheft, that we think I've and also have it researched.

Simply because you reside with somebody does not imply that they've the best to alter something in your individual records without your agreement. For me when something similar to this really is delivered to the interest of the business like Cox Cable, they ought to possess a legitimate responsibility to begin an interior analysis and statement the results towards the condition, or nearby police divisions upon the demand of the target, particularly when they spoke to some Cox Consultant within the telephone not some automatic computer program.

I am aware that the fingers my be linked, but I actually donot desire to be swept up within the run-around trying to correct the issue. I'll delay to listen to back from you, before I forward this criticism onto the Division of Public Utility Handles that adjusts like Cox Cable.

If this isn't something which is in Cox Wires guidelines, it may be something which the organization might want to contemplate implementing, and perhaps their state must follow this included in their IdentityTheft statement.

Thanks,

Michael Perry

From: Cox eCare New England

To: "[email protected]"

Sent: Friday, December 7 11:19 AM

Topic: Re: General Inquiries (KMM9095511V74605L0KM)

Dear Mr. Perry:

We're sorry to listen to concerning the sad conditions you're experiencing together with your consideration. We're necessary to follow particular confirmation methods when opening client records. Furthermore clients might access their very own balances by entering distinctive bill info via our automatic telephone system and site.

Once a merchant account is confirmed by a merchant account owner or approved person, we've entry to create modifications and supply bill info towards the confirmed celebration.in case your partner employed your identification to achieve use of your consideration and made adjustments to it, the only path to find retribution for this could be to document a police statement against them for identity theft. Sadly our fingers are linked on our finish and we're not able to take away the exceptional costs from your own former consideration with no energetic identitytheft scenario quantity from your own local police department.

Really,

Rodney L.

Cox E-Treatment Expert

For online support, please visit http://www.cox.com/support/

Prior Response Uses:

Thanks to get back again to me with this issue. Please advise the right employees that I'd prefer to possess a identitytheft situation available with this matter when possible after you have had opportunity to check out the issue.

Once more thanks

Michael Perry

From: Cox eCare New England

To: "[email protected]"

Sent: Tuesday, December 65:27 PM

Topic: Re: General Inquiries (KMM9085760V89623L0KM)

Expensive Michael Perry:

Thanks for the current email to Cox regarding General Concerns for

Additional.

We certainly apologize for almost any trouble it has triggered. Because of the

Character of the request, we've delivered a demand to the Selections

Division for further help. A consultant may contact you via

Email or by phone if extra information will become necessary.

Thanks again for calling people via email. Please let's know if we

Could be of further help.

Really,

Rodney L.

Cox E-Treatment Expert

For online support, please visit http://www.cox.com/support/

Original Message Practices: &

Type Concept

Topic:

General Concerns

Depth:

Additional

First-Name:

Jordan

Lastname:

Perry

E-Mail Address:

[email protected]

PhoneCode:

8643531258

AlternatePhone:

8064325517

AddressLine1:

104 Berry Area

Town:

South Windsor

Condition:

Ct

ZipCode:

06074

Ssn4:

6632

CustomerInquiry:

To whom it might worry: Our bill continues to be involved with a municipal situation

During the last 10 weeks. I recently approached the Connecticut State

Authorities to document a case, but was informed that since I had been a

Partner of the person that I had been trying to document a case onto it

Wasn't an identification case, and that I proceed with my civil case. I firmly

Differ, because of the proven fact that person Named Cox Conversation

Cheating to become me within the telephone and transformed the telephone support in

Purchase to operate up a phone statement of $2,025.17 that's today within the fingers

Of the libraries company (CPA) out-of Texas, Texas Reference #01623773771.

From what I am aware, all communications are documented in case

That somebody is fake to become another person, which for me is

Identitytheft, regardless exactly what the State Authorities might believe. Underneath the

Connecticut state-law, it says that should you genuinely believe that you've been

A target of identitytheft, like a citizen of their state you've the right

To document an incident. This situation may need to be started privately of Cox

Conversation. They advised me that I ought to enter connection with Cox

Conversation to determine when they could be ready to assist me within this issue.

William Leblanc may be the person who this situation is targeted at living at 203

South Road Somers, Ct Please return to me at your earliest on

This issue. The easiest way to make contact with me is via mail

[email protected] thanks for the support! Michael Perry

ReenterEmail:

[email protected]

AccessMyCoxAccount:

Indeed

Over13:

Yes

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Offender: Cox Communication

Country: USA   State: Connecticut   City: Manchester
Site:

Category: Miscellaneous

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