This company represents itself as an "official" place to file a landlord or tenant complaint and that for a fee they will mediate for you. I paid their basic fee plus extra for a "bonded report" that was supposed to be sent to me. The basic fee was supposed to include email contact with an agent.
First, their site was buggy and the information I uploaded was distorted and duplicated and despite requests for communication with my agent to fix that and address other issues, I received no response at all. I was told that only my agent could edit the complaint page, but no one ever contacted me to do that or to answer any of my questions. I never received any report and have absolutely no way of knowing if they ever even contacted my landlord.
In short, they did nothing... And STILL have never contacted me. I had to contest the charges through my cc company and have gotten a temporary refund pending investigation at this point.
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