We bought a Weider Pro 8900 workout station for our boys for Christmas. There were a couple parts missing - which is COMPANY ERROR. The Monday after Christmas I called. I asked them to mail by 2day or overnight and was told I would have to cover that cost also - even though this was their error. I was guarenteed, however, the parts would be in the mail by the following day Tuesday 12/27. I went online the following Thursday to check status of the order and was told the partS were still in the warehouse to be shipped. After close to an hour on the phone I was finally told two parts were sent on the 27th and last part was shipped on the 30th, that day. It is now January 7th and we finally received the first shipment, postmarked the 30th, not the 27th. The workstation remains in parts in our basement, going into week #3 and the boys still have not been able enjoy their gift! One of which will be going back to college soon. This company has proven to not care that the error is theirs or to do anything to make their mistake right. It is very upsetting after spending $100.00's on a gift and getting not a whole lot from the company who messed up in the first place. We are very displeased with this company's customer service. The rep's were polite, but that goes nowhere when the company won't go out of their way for their customers. We own a small business and customer svce is a priority. It's too bad these big companies don't have the same opinion! They should've been willing to send parts overnight or 2day at their cost to begin with.
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