I was checking my bank account online this morning, when I noticed an unauthorized deduction via electronic funds transfer for the sum of $21.95. The cooresponding name to the deduction was Membership Plus. I was unfamiliar with said company, so immediately called the number associated with the deduction and company. I got the run around, of course.
The first phone call was brief and ended with me aqcuiring a confirmation number for my canceling the membership for the services. I was basically hung up on when requesting that a refund take place or a supervisor put on the phone. The CSR told me no supervisors were available and a refund would be given within 5-10 business days. I was not satisfied.
I called back and was on the phone much longer this time. The CSR kept telling me there was no physical address she could give me - I was threatening to file legal documents and stating I needed a physical address to do so. Nothing. I was repeatedly put on hold, as it was obvious she didnt know how to handle the phone conversation - I was threatening legal action, demanding my account be reimbursed this business day, demanding a physical mailing address, demanding to speak to a supervisor (all after finding ENORMOUS amounts of complaints about the company online and suggestions of handling the phone call in such a manner).
Eventually I got a supervisor. I demanded and requested all the same things I had with the two CSRs, the supervisor was far more short, blunt, and downright rude. I got heated up and told him "i want my f*king money in my bank account" (the one and only cuss word i used, outside of a "damn" and "hell" - he told me if I swore again he would hang up. I told him I would call back. He said hed be waiting and hung up on me.
I then called my bank and filed fraudulent activity reports and what have you. This is ridiciulous!
The company could not tell me how I'd signed up for their services, only that "it must have been when I enrolled for other associated services or applied for an online payday loan". I had applied for an online payday loan, two actually. But Membership Plus is, as you might guess, not associated with either. And I've enrolled for no services of any kind.
I'm hoping my bank will help and am looking for any and all assistance on resolving this matter and informing others of the scam - help!
Joshua
brooklyn park, Minnesota
U.S.A.
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