My checking account was charged an unauthorized $30.00, supposedly for a fee they charge for membership. I called the company and was told that in the terms and conditions, it states that this charge would allow me "membership" in their payday lending program. What they did was to send me to a number of other payday lenders. What I said to the first rep was that I had not signed up for any services. The woman, whom I could barely understand, said that the most she could do was to cancel my membership. I told her that I wanted a refund of the $30.00 they had charged me. Finally, I asked to speak to a supervisor, again, whom I could barely understand. She was very rude and basically said that I would not get a refund. I told her I would escalate the complaint. She said that it was already escalated and then hung up on me. Their phone is 888-475-9335. I want my $30.00 refunded, but don't know where to go from here. I hope you can help.
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