Complaint / Review
Sirius XM
Lifetime subscription charged $75 and services not restored after hours of calls

When I get ripped off I get very mad. My 6 month trial subscription of SiriusXM was about to expire in 6 days. I called up Sirius XM and told them I wanted to renew with my Lifetime subscription that I purchase several years ago.

They said there would be a $75 charge to do this. When I purchased the lifetime there was never a mention of the $75 charge. I have a 2011 Lincoln MKT that has weather, Traffic, Fuel Prices and several more goodies.

I went to use the Fuel prices and there was a popup that said SiriusXM not active call this number. The first time I called I was on hold for 25 minutes and when the advisor came on and I told her my problem I was cut off. I called back waited another twenty minutes and got a person I could not understand and again I was cut off. My third time I was on hold for 30 minutes and got a Advisor and I told her I wanted to speak to a supervisor.

I was put on hold and after 15 minutes of silence I figured I was on hold indefinitely so I hung up and called back. I finally got a male advisor and told him my story and he said that when you have a Lifetime subscription you can't get the other services. I said that this was crazy and wanted my $75 back. After about 5 minutes he said he would give me the other services for free but that there would be no refund I said ok.

I waited 20 minutes and I had nothing. I called back and they said that I would have to get a new one year renewal to get my services that I had. I was pissed at this time. After 3 hours on the phone with them I had nothing. I have never been treated this bad as I have with anyone ever in my 71 years of life. I was willing to pay a separate charge for the other services but they said no because I had a lifetime subscription.

There never should have been a merger of Sirius and XM radio. This leaves many subscribers out in the cold who have the same problem as I have. I am going to call my Legislator and tell him my problem, I will also call the newspaper and tell them my story. They should be fined heavily for this practice.