I ordered a coat for my boss from their website on 10/20 and it ended up not only being too small but he just didn't like it at all so we returned it on 10/24 (with no problem whatsoever). Forzieri then sent me an email on 11/21 saying they received the return and have created a new order for the next larger size and it was being sent to me. That email, sent to me at 10:30 A.M. On 11/21 stated "As soon as we can ship it out, we will send you an email to confirm." I IMMEDIATELY responded at 10:33 A.M. Saying we do not want the item and to please just issue a credit to our card. The next morning 11/22 at 7:56 A.M., I receive an email from them stating "I am afraid that your jacket had been shipped out by the time you sent us your email. You should be receiving it within 2 business days. However, if you would still like to return your jacket, you can get more information on how to return it through this link: http://www.forzieri.com/usa/help/returns/return-policy.Asp? L=usa&c=usa."
By the time they received my email?! It was two minutes after they sent me the email saying I would be notified when it was shipped! They also included info on how to return it but of course, I receive the coat today, 11/29 and go to return it and the item shows as non-returnable on their website. How can a company take it upon themselves to enter an order for you?! It also said the item should be received by me within 2 business days when actually it was 8 days so quite obviously it had not even been shipped out yet. This company is quite obviously a bunch of crooks and we will be contacting our company lawyer about this scam.
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