On the above date my cousin received a call from Life 1 Medical Alert rep. Brandon telling him he needed there services since he lived alone, if he falls or has any other accidents. I feel my cousin was coherced into giving out his credit card number by Brandon and then my cousin states Brandon told him not to tell me about it since I was his POA. My cousin has dementia and alzhemier. He told me about it and soon as he got off the phone, since I help my cousin with his business affairs. So I call to cancel the services ordered and tried to explain he did not need Life 1 Medical Alert at this time. That's when the trouble started, I spoke to Brandon again and then I asked for a supervisor, and Cecelia stated she would do this for me and she hung the phone up in my face, she was very rude and unperfessional. I called the company the next day and I spoke with Jim@11:35am and ask for a cancellation number and was told they don't give out numbers for cancellation, through all this Life 1 Medical Alert continued to call and harass my cousin insisting he did order the services and he knew what he was doing. I continued to call the company until I finally reached someone who said they could help me with problem she was Pamela she was very nice, spoke well and professional.
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