Not very much? Sure, but $2.50 x 1,000,000 tickets sold = $2,500,000! You can see why their most recent class action lawsuit, settled for Springsteen for $16.5M, was a drop in the bucket.
Indigo Girls canceled their concert. Ticketmaster sent me an email which said I could request a FULL refund (ticket cost plus fees), and yet when I called in, I was told I would be receiving a refund of only $90.10, minus the fees. When I objected, he hung up on me.
I called back and agreed to take the survey on the person who would help me, assured that they would NOT know whether or not I had agreed to the survey. I made certain when the person came on the line that, should she offer me the same rude service, I would be completing that survey negatively, and I asked her, "Do we understand each other?" She stated I would receive a full refund of $96.10. A new email from Ticketmaster says I was refunded $93.60! I was lied to again.
She was able to tell me that "Arthur" was the person who last helped me, so I asked to speak to his supervisor. When she could not connect me, I asked to speak with her supervisor. I requested that the supervisor have Arthur and his supervisor call me back with an apology as part of his reprimand.
The FTC can sort this one out. Perhaps we should all take them to the Supreme Court, because obviously no other court in the land can keep them from doing it again, even after they settle one class action after another!
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