On 10/29 there was a fraudulent charge of $156.80 pending on my account through Abercrombie and Fitch. I called the number and spoke to their customer service rep and explained the situation. The good news is that the order did not ship, but I have had to wait 3-5 business days for the pending charge to drop off. My credit card company told me that all the company would have to do is fax a letter stating that they had canceled the order and would not be charging my card, and they would release the pending charge within 6-8 hours. This has been a complete nightmare.
I did file a police report, as the store told me to, and I have called several times but was not able to speak to a manager to have this resolved. I feel the person who used my information had more success than I have, and I am the victim of this mess. All they had to do was send a simple fax. I work in customer service, and we go above and beyond for our customers. I feel this was poor service on their part.
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