I was balancing my check book and discovered an unauthorized charge of $14.95 which had been deducted from my account. I immediately called the number listed next to the transaction and the name was MWI*Homeworks Plus (888-681-7216).
I called the number and got a rep. I told her I did not order this product nor did I know anything about it. She told me that it was included with my order for the Total Trolley and came with a $50 savings bond and that it also came with a thirty day trial.
Well, of course, the thirty day trial expired since I was not aware of its existence. She told me she would send me a package to (which I did not receive) for another 30 days. I was again charge the $14.95 plus I charged another $14.59 for MWI Simple Escapes (877-836-6903) in my next bank statement to which made me very upset. I immediately contacted both places.
The rep at Homeworks Plus stated that I ordered the product to which I stated I did not. We went around in circles until I asked to speak with the supervisor. Well, I was put on hold for about 20 minutes. The rep kept coming on the line saying that the supervisor was still busy. I told her I would wait to speak with her no matter how long it took and I did because I wanted to get this issue resolved.
Finally, the supervisor came on the line. I told her that first, Even if I did not call them within the 30 day trial period, they cannot charge my personal bank account when I did not give them the authorization to do so and they cannot produce any record that I gave them authorization to do so. The superisor, Willona, ID # 4464 said that I would get my refund of $29.90 within the next two business days and the service (again, to which I never wanted or ordered in the first place) would be canceled.
While I was speaking with Homeworks plus rep, I asked them about Simple Escapes, I was told that they were not handling any issues for them to contact them directly and I did. I called Simple Escapes and requested a refund for $14.95. I told them the exact same thing as Homeworks Plus, I did not order their products nor did I speak with anyone about ordering their product and I certainly did not give them authorization to deduct monies from my bank account. To which the rep (Csinshe, ID# 25139) stated (again) that they got the information from Total Trolley. Csinche told me I would get my refund within two business days and the service would be canceled.
After talking with both companies (who I now know are the same companies), I contacted Total Trolley's customer service. I explained what had happened and the rep there said that they do not give out my pesonal information to other companies and proceeded to direct me to another 800 # (800-516-8866, National Teleservices, Co.) to clarify how MWI alias Homeworks Plus and Simple Escapes got my information.
I contacted National Teleservices and was told that they do not retain any information they receive. The rep stated that once they receive the order from the customer, all the information is transferred to the company who is providing the product. The rep re-directed me to the Total Trolley customer service # (800-977-4022). I called the Total Trolley customer service again and spoke with another rep. The rep stated that they do not sell any customer information to any company because that would be against the law and they would get into serious trouble.
I don't know if this company did or did not sell my informaiton to this MWI company (ies) but it does appear that they did. But the rep said she would delete my number. I aske what number are you deleting, my account number, my phone number? She said she is deleting my phone number. I asked how would that delete all of my information. She indicated that she could not delete my entire recored. She would have to give the information over to her supervisor. I told her I would wait on the line for this to happen. She, in turn, told me that the supervisor was buys but she would put the request on the supervisor's desk to be deleted.
I now must make a follow-up call to Total Trolley to ensure that all my information has been deleted out of their system. Obviously, I don't have any desire to be one of their customers.
I hope that there are enough complaints about this company MWI alias, Homeworks Plus / Simple Escapes and I hope that Total Trolley is also investigated to ensure they are not selling personal information they obtain to other companies.
Jannie
Norwalk, Connecticut
U.S.A.
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