As a life long customer of Craftsman, I have been fairly confident they would stand behind the products they offer. A router I purchased for my father as a gift recently burned out after limited use. It is out of the warranty period and now Craftsman will refuse to help me. They want me to pay to have their service people inspect the machine and then want to charge me again to have it repaired. The customer service rep I spoke with finally gave me a false phone number to call. Nobody will help me with this product and I will never shop there again. My entire shop has been Craftsman products. I will never purchase another of their products.
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