Original call from Justin Simpson in response to my call. Said I was approved for $25,000.00. Sent letter on August 22 indicating amount of loan $25,000.00 for ten years at 7% with monthly payment of $288.99. Additional leter of promotion signed by Andrew Brien, Managing Director talked about ethical lenders etc. Additional documents requesting proof of income and a fee of $577.98 for insurance premium. Letter indicated that as soon as they received the loan would be made with-in 62 to 68 business hours. As follow up kept calling only to be advised they needed more money to process the loan. Got Someone deifferent each time I called. To Name afew of the people: Justin Simpson, Tracy in Cust. Svc, Frank White (who kept changing his title from Cust Svc Mgr to Gen'l Mgr., Mark Brown, Customer Svc Mgr. Someone named Elizabeth. Each of these people kept saying they need more money in order to get the loan approved, including "border transfer fees. As the money was being sent to Canada. Upon their last request I said no more and that I wanted my money back On September 26 I spoke with a person named Elizabeth who indicated that she was the assistant to the CEO and that if I would send another $750.00 she would release the funds of 25k. I said Iwanted my money back an they she said would have until Sept 30th to change my mind. She indicated that she would put the request in for a refund on October 17 for the $3,468. To accounting.
Ispsoke to someone who hung up on me today (not sure of name) who again said if I would just send the 750.00he would release the loan. I told him I had requested to have my money back. He said "OH" there was a foul up in the money being transfered from Canada so we didn't get It all. I can put in in for a refund on November 17th. I said it is my money and I want it now. He hung up on me
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