I wanted to buy an oil-filled radiator-style portable heater from Home Depot, the Kenwood 1,500-Watt Portable Oil-Filled Digital Radiator Heater, Model EW7507EBK, because of its great reviews. I went into the store and could not find it, so I asked a clerk to look up this particular model. She said that she showed 14 in stock and directed another associate to find it for me.
We went to where I had already been, only to find that the product was not there. He directed me instead to a different model, the Honeywell 1,500-Watt Portable Oil-Filled Convection Heater. He then said that "they," meaning Home Depot, probably put the same SKU number on the Honeywell as on the Kenwood, which, when he checked, they had. He then said he could make me a deal on the Honeywell, which I turned down because, based on reviews, the Honeywell was found to be inferior in quality.
In conclusion, they say they have the Kenwood and verify it in their computers, yet when we go to the floor, the product is nowhere to be found, and the associate just shrugs his shoulders and says, "They do this all the time." He then repeats that he can make me a deal on the other product, which I turn down again, and I leave.
In the end, I lost a lot of time and felt cheated, because they baited me with quality and offered me an inferior product, even though, as far as their computers are concerned, they have the product. Bait and switch.
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