Accounts including the purchase of ipod & ipad were opened fraudulently (we think, based on credit report activity) in July. The fraud was discovered in January and *immediately* reported to AT&T. All legal authorizations (the victim is a quadriplegic vet who is also hearing impaired... Couldn't use a cell phone if he wanted to!) including Power of Attorney and police reports have been provided to AT&T no less than 4 times between January and April.
AT&T continues to bill (now on paper as all financial accounts were closed due to widespread fraud and thefts), the bill from January to the one received today, 4th May now total over $700 above and beyond the original fraud and billing up until the point of discovery.
Consumer Protection is now involved and has been told by AT&T's fraud department that we should pay this ever-increasing bill, bring it up in court (the culprit has been jailed since the end of January), and the *court* will get the money back from the criminal. You know, the criminal who has a public defender because he was declared indigent. This case may not go to trial this year, yet, presumably, AT&T would continue billing for services not provided on accounts that were opened fraudulently.
Setting the fraud aside for a moment, both the victim in this case and the power of attorney (again, this has been sent to AT&T no less than 4 times) have requested that all accounts be stopped and a full accounting of the history be sent. AT&T refuses to do any of this.
At this point, we can't even turn over full information on what the thief has done in this good man's name because AT&T won't provide it. (Wouldn't that be obstruction of justice?)
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